CRM & CUSTOMER INTELLIGENCE

The CRM That Keeps Everything Connected

Vintrail’s CRM centralizes customer information across bookings, tastings, visits, and sales, automatically.
Your team stays organized, without extra admin.
You focus on hospitality and wine.

User interface of a CRM dashboard for Steven Davies showing profile details including contact info, total sales of 9,044.00 euros, 3 visits, last sale date January 12, 2026, and total orders at $6,280. The interface displays tabs for Activity, Reservations, Sales, Tastings, and Wine Club. Contact details, address in Napa, California, business category, affiliate info, and newsletter status are visible. Booking details show confirmed guests and recent private cellar tour booking. Monthly orders total $280 with a confirmed order status and a 4.8 average guest rating.

Browse Vintrail CRM capabilities

Everything your winery needs to manage guests, relationships, and revenue in one place.

Turn guest data into clear actions

Every interaction adds context to the guest relationship. Vintrail helps you spot patterns early and decide what to do next.
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So every visit becomes an opportunity to engage better, not guess harder.

Blue 3D stylized browser window with a gear icon containing a checkmark and a separate checkmark button, symbolizing settings confirmation or completion.
Bookings
Blue 3D illustration of a web browser window with a gear icon containing a checkmark, a button with a checkmark, and lines representing text or options.
POS & E-commerce
White calendar icon on a black background with a check mark on one of the dates.
Wine Club
Offline bolt
Automation
No manual follow-up

Guest information updates automatically
No manual follow-up needed

Built for how wineries work

Guests, preferences, and follow-ups. All visible in one place.
- No pipelines.
- No guesswork.

Profile card for David Moris labeled as a returning guest, who visited the Tasting Room two weeks ago, prefers red wines, is a high-value visitor, an active member of the Wine Club, with a button to send an email.
Signals that matter

See what brings guests back.
Track conversions without reports.
Make decisions with confidence.

Vineyard with rows of grapevines in the foreground, trees scattered around, and hazy hills in the background under an orange sunset sky.Guest Engagement graph showing an increase over the last 30 days from February to April with a 24% rise, featuring 252 Returning Guests up 32% and 84 Wine Club Conversions up 25%.
The 360° wine software solutions for optimised customer experience
Abstract logo design featuring a dark blue diagonal bar next to a gradient blue triangular shape with rounded edges on a white background.

Spend Less Time Managing Data. More Time Creating Experiences.

Three women at a wine bar tasting red and white wine, holding glasses and standing near a wooden counter with wine bottles and glasses.