1. What is included in the system setup and integration costs?
The system setup and integration costs cover everything you need to get started, including platform configuration, website integration, data migration, and staff training to ensure a seamless onboarding process.
2. Are there any ongoing subscription fees?
Yes, Vintrail Pro operates on a subscription model with options for monthly or yearly plans. Subscription fees cover system usage, hosting, maintenance, and updates. Yearly plans offer a discounted rate equivalent to two months free compared to monthly payments.
3. Is the Vintrail Pro software commission-free?
Vintrail Pro has commission-free subscriptions for direct sales through your booking system, e-boutique, POS, and vouchers for the Pro and Ultimate packages, and small fees apply on the Starter package. However, bookings made through the Channel Manager can incur a 3.5% commission to cover third-party integration costs with OTAs.
4. Can Vintrail Pro integrate with my existing systems and tools?
Yes, Vintrail Pro seamlessly integrates into any website and connects with platforms like Google Calendar, CRM systems, and global OTA channels, eliminating redundant systems and saving costs. You can also choose to use the one-click website solution.
5. How do I collect payments from my bookings and sales?
Vintrail Pro supports multiple payment gateways, including Stripe, PayPal, WebPay, Mercado Pago, and Pix, enabling direct payments for bookings and sales. Depending on the gateway and plan, commissions or bank usage fees may apply.
6. Can I customize my Vintrail Pro plan based on my business needs?
Absolutely! Flexible plans can be tailored with add-ons like the smart wine-tasting app. Contact us to create a solution tailored for your business size and goals.
7. What support and training options are available with Vintrail Pro?
We provide free training, onboarding, and user-friendly manuals to help you get started quickly. Our intuitive system ensures an easy learning curve, and continuous support is available to address any issues.
8. Are there additional fees for connecting to OTA channel managers?
Yes, bookings made through OTA channel managers incur automation fees ranging from 3% to 4%, in addition to the OTA commission. These bookings are seamlessly integrated into your agenda, ensuring all booking channels are updated instantly.
9. What security measures does Vintrail Pro have in place to protect customer data?
Vintrail Pro is GDPR-compliant, ensuring legal data handling. Data is stored securely on Google Cloud with additional protection via Cloudflare proxy. Payments are processed through trusted providers, and no credit card details are stored on our platform.
10. How can Vintrail Pro help increase bookings and sales?
Vintrail Pro optimizes your winery’s operations with tools like automated booking systems, abandoned cart reminders, and multi-channel integrations, designed to boost revenue and reduce time spent on administrative tasks.
11. How can I change or cancel my Vintrail Pro subscription?
Upgrades can be made anytime through your dashboard. For cancellations, there are no lock-in contracts with monthly plans, and yearly plans require one month’s notice before the end of the subscription plan.
12. Is there a mobile version of Vintrail Pro?
Yes, Vintrail Pro is fully mobile-optimized, ensuring both businesses and customers can access the platform seamlessly on any device.
13. How does the platform handle global logistics and shipping?
Vintrail Pro includes automated shipping cost calculators, multi-currency support, and integrations with global shipping providers to simplify deliveries worldwide.
14. How do I get started with Vintrail Pro?
Contact us to schedule a demo or consultation. We’ll guide you through onboarding, including setup, training, and customization, to ensure a smooth start.
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